Passenger Side Window Stuck

[gaz2112]

I have complained to Renault UK as they are not prepared to offer me a 'goodwill payment' to offset the £300+ cost to recently replace the regulator on my June '04 Megane.
I know owners with similar aged vehicles have received these payments and I'm trying to put a case together - but I need some info to help.

Those of you who did receive a 'goodwill payment' can you tell me:
Exactly how old your Megane was when Renault UK sorted your regulator fault?
Has it (or did it have then) a full RENAULT DEALER Service history?

Renault UK have rejected my complaint on the grounds that my car has exceeded the manufacturers warranty (including the additional year added by Renault for this fault, I've learnt) and although it has a full service history, it's most recent (in March 2008) wasn't a "Renault" dealer service.
What this has to do with a regulator fault is beyond me, which is why I'm going to contest their decision.

Your help and advice would be most welcome.

Cheers... and Drive Safe

Gary.