Strange Vibes? A question for 1.5dCi Owners
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IainMW
- F1 Driver
- Posts: 1549
- Joined: Thu Oct 20, 2005 5:48 pm
- Currently Drives:: Laguna III 2.0dCi 150 Dynamique Hatchback. Pearl Black, Panoramic Sunroof, Front & Rear Proximity Sensors, 17" Spider Alloys (with B****y expensive tyres on!)
- Location: In the Foot Hills of the Valley of the Pie Eaters!
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IainMW
- F1 Driver
- Posts: 1549
- Joined: Thu Oct 20, 2005 5:48 pm
- Currently Drives:: Laguna III 2.0dCi 150 Dynamique Hatchback. Pearl Black, Panoramic Sunroof, Front & Rear Proximity Sensors, 17" Spider Alloys (with B****y expensive tyres on!)
- Location: In the Foot Hills of the Valley of the Pie Eaters!
Picked the car up tonight, and all is well. I'd forgotten how quiet and smooth it was.
As I'd said earlier, the top engine mounting had collapsed. Bottom one is fine (I asked them to check this as well, thanks for the tip Rover!)
So I'm happy once again
(I'm easily pleased) 
As I'd said earlier, the top engine mounting had collapsed. Bottom one is fine (I asked them to check this as well, thanks for the tip Rover!)
So I'm happy once again
(I'm easily pleased) Make improvements, not excuses!
Laguna III 2.0dCi 150 Dynamique Hatch. Pearl Black, Panoramic Sunroof, Front & Rear Proximity Sensors, 17" Spider Alloys (with B****y expensive tyres fitted!)
Laguna III 2.0dCi 150 Dynamique Hatch. Pearl Black, Panoramic Sunroof, Front & Rear Proximity Sensors, 17" Spider Alloys (with B****y expensive tyres fitted!)
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30something
- Learner Driver
- Posts: 85
- Joined: Sat Sep 30, 2006 8:32 am
Looks like thay have fixed this problem in the 106 models:
"Vehicle acoustics are further improved by using a twin-mass damping flywheel, which cuts out booming noise at low engine speeds. Noise is further reduced by the specially developed wide-faced cylinder block and fourth powertrain mounting point. And multi-injection technology (with the pilot injection stage in particular) cuts down combustion noise"
"Vehicle acoustics are further improved by using a twin-mass damping flywheel, which cuts out booming noise at low engine speeds. Noise is further reduced by the specially developed wide-faced cylinder block and fourth powertrain mounting point. And multi-injection technology (with the pilot injection stage in particular) cuts down combustion noise"
strange vibes sorted
Dear IAINMW,
Many thanks for your prompt response and many apologies for my tardiness.However i wanted something of substance to communicate rather than vacuous whingeing,so here i go........
Having relayed your findings to my dealer 'West Sussex Motors' Worthing W.Sussex,the service manager still insisted the car be booked in for 3 days as they did not think it was a 'top mount' issue.
My car went in this tues 14th @ 8am.
At approx 10am i received a phonecall saying that the 'top mount' did need replacing and that it would be ready approx midday weds as they had to get the part in. Low and behold i collected the car weds pm and i no longer have 'bad vibes' other than towards the dealer for causing me 8 entire days lost work for a job that should have been 1 1/2 days tops.
Naturally i requested compensation, none being offered,to be told,grudgingly,'contact Renault UK the address is in your logbook'.
Rest assured i shall pursue this matter.
Many thanks
BigAL
Many thanks for your prompt response and many apologies for my tardiness.However i wanted something of substance to communicate rather than vacuous whingeing,so here i go........
Having relayed your findings to my dealer 'West Sussex Motors' Worthing W.Sussex,the service manager still insisted the car be booked in for 3 days as they did not think it was a 'top mount' issue.
My car went in this tues 14th @ 8am.
At approx 10am i received a phonecall saying that the 'top mount' did need replacing and that it would be ready approx midday weds as they had to get the part in. Low and behold i collected the car weds pm and i no longer have 'bad vibes' other than towards the dealer for causing me 8 entire days lost work for a job that should have been 1 1/2 days tops.
Naturally i requested compensation, none being offered,to be told,grudgingly,'contact Renault UK the address is in your logbook'.
Rest assured i shall pursue this matter.
Many thanks
BigAL
Love the car,however loads of technical probs!
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IainMW
- F1 Driver
- Posts: 1549
- Joined: Thu Oct 20, 2005 5:48 pm
- Currently Drives:: Laguna III 2.0dCi 150 Dynamique Hatchback. Pearl Black, Panoramic Sunroof, Front & Rear Proximity Sensors, 17" Spider Alloys (with B****y expensive tyres on!)
- Location: In the Foot Hills of the Valley of the Pie Eaters!
Good to hear you've got your problems solved (eventually 
)
I'd certainly keep pressing Renault for loss of earnings following poor service from your dealer.
Why on earth did they want it for 3 days? The top engine mounts are Hydroelastic (fluid filled) and the fluid leaks out, causing the mounting to sag, my dealer diagnosed the failed mount as soon as they looked at it as it's visually obvious.
I have to say that although all the vibrations have gone on on mine now the mount has been changed, I'm still getting quite a lot of engine noise transmitted into the car, I seem to get a hollow sounding drone from behind the centre console when accelerating, particularly between 2000-2700rpm. It's going back in 2 weeks for further investigation.
So I'll report back as and when.
)
I'd certainly keep pressing Renault for loss of earnings following poor service from your dealer.
Why on earth did they want it for 3 days? The top engine mounts are Hydroelastic (fluid filled) and the fluid leaks out, causing the mounting to sag, my dealer diagnosed the failed mount as soon as they looked at it as it's visually obvious.
I have to say that although all the vibrations have gone on on mine now the mount has been changed, I'm still getting quite a lot of engine noise transmitted into the car, I seem to get a hollow sounding drone from behind the centre console when accelerating, particularly between 2000-2700rpm. It's going back in 2 weeks for further investigation.
So I'll report back as and when.
Make improvements, not excuses!
Laguna III 2.0dCi 150 Dynamique Hatch. Pearl Black, Panoramic Sunroof, Front & Rear Proximity Sensors, 17" Spider Alloys (with B****y expensive tyres fitted!)
Laguna III 2.0dCi 150 Dynamique Hatch. Pearl Black, Panoramic Sunroof, Front & Rear Proximity Sensors, 17" Spider Alloys (with B****y expensive tyres fitted!)
strange vibes
BigAL's saga to date. Read following e-mail sent to Renault UK as was done by 'sproket' on 22 nov 2005, to great effect.
Dear Sir,
I am a driving instructor who has used Renault meganes since 1999.I now have the new style megane HV05OGN purchased March 2005.
Early July this year the car developed an exaggerated vibration on tickover when stationary and only when fully warm yet it disappeared when in reverse.
This was brought to the attention of my local Renault specialist,from whom the car was purchased,at the 36000 service 20/07/06.They were unable to verify the fault.
I continued teaching until my pupils started to question whether it was their fault the car was vibrating so badly.I therefore requested the dealer to reinvestigate the fault.They asked to have the car for a full day which was booked for 12/09/06 @ 40000 miles.
The car was given a fuel treatment which failed to solve the problem.
The dealer then requested another full day which was booked for 25/09/06 @ approx 40500 miles.I delivered the car to them fully warmed up this time because I was beginning to think they could find no fault ,since their feedback,to myself,was either non-existent or at best vague and only from the service assistants,never from the manager.
Another fuel treatment was administered and still failed to solve the problem.
The dealer then requested the car for 2 full consecutive days which was booked for 12 and 13/10/06 (a loom also needing replacement) @ 41850 miles.
Yet another fuel treatment and,sure enough,problem not resolved.
The dealer then requested another full day,and to receive the car cold, for a compression test.It was booked for 24/10/06 @ 42334 miles.
When I collected the car that evening I was told,by an assistant,it had been given another fuel treatment and that if this did not fix it then they would need it for a further 3 consecutive days in order to remove the cylinder head for deep investigation.The problem remained unsolved.
Bearing in mind that,without the car for a further 3 days meant yet more lost income,I searched the internet to quickly discover https://www.meganeownersclub.co.uk and to discover that what I was suffering was a known fault rectified by a replacement 'top engine mount'.At the most 1/2 a days work.
Saturday 4/11/06,in person,I spoke to the service assistant and one of the mechanics who was standing with her,the manager being unavailable,highlighting what I'd found on the internet and they both informed me that they had received notification from Renault concurring this finding.She told me she would inform the manager to call me on Monday. I received no response.So I phoned on Monday late pm. The assistant told me the manager would call me tomorrow.I received no response.So I phoned again and this time the manager came to the phone.He immediately acknowledged he had been informed of my visit and subsequent calls and that he had received notification from 'Renault' with regard to the 'top engine mount' back on the 16th October.But that the car was still needed for 3 days as it was not considered an 'engine mount' fault and that the compression test did show imperfection.I was never told this when I last collected the car!
The car was then booked in 14,15,16/11/06 with the engine cold @ 43487 miles.
On 10.30 Tues 14th a service assistant called me to say that yes the 'top engine mount' did need replacing but the part would not arrive till 15th. 2pm 15th I was called by an assistant to say the car was ready. By this time it is already too late to book work for the following day,in my line of business.
So,in effect,although the car was fixed in 6 1/2 days(totalling from it's first visit 12/09/06, from my point of view,it took the full 8 days of lost income.
I therefore requested to see the manager in the expectation of, at the very least, an apology and probably an offer of some kind of compensation. He informed me to contact yourselves the address being in the owners manual.
Hence this Email the address I found through the 'megane owners club' website.
I must point out that I love the car to drive and so do my pupils and,inspite of the catalogue of problems it and the service dept have given me,I would consider buying another if I could trust receiving a better 'after sales' service.In my trade we need empathy from the service dept as time off the road means loss of income.
The dealer is: West Sussex Motors Renault
Palatine Road
Goring-by-sea
Worthing
West Sussex BN12 6JH
Tel: 01903 244971
The managers name : Peter Fox
I look forward to a speedy and satisfactory response.
Yours Faithfully
Allan Banks
P.S I did a full day's work on Friday 17th and I am confident the vibration is now fixed.
And this is how they have treated a devout Renault customer who has bought 2 Meganes from new, though the previous car was a mark 1.
Dear Mr Banks.
Thank you for your E-mail.
I was disappointed to hear of the issues that you have been experiencing with your Renault Mégane. I can appreciate that this must have been be a very frustrating incident for you. I can assure you that we take all complaints seriously and your comments will be passed to the relevant department.
The majority of Renault dealers are autonomous businesses with a franchise to sell and repair Renault vehicles and as such, the internal running is outside of our jurisdiction. However, we train the dealer network, to ensure that they are aware of the different models and new technologies. Some dealers may have their own opinions on repair methods.
We rely on the Renault dealerships on the technical aspect of the business to diagnose the fault on your vehicle as we are not in a position to see the vehicles, if necessary they can contact Renault Technical for further assistance.
We provide all of our vehicles with a comprehensive 3 year manufacturers warranty. As we appreciate that not all of our vehicles are infallible this warranty will cover the repair costs if the fault is deemed to be a manufacturing defect.
I apologise for the issues that you have experienced with your vehicle and understand that this must be a very frustrating situation for you. As the vehicle is still under the manufacturers warranty we feel that we are fulfilling our obligation under the terms of your manufacturers warranty and are therefore not prepared to offer a gesture of goodwill on this occasion.
If you are not satisfied with the length of time the dealership took to successfully diagnose and repair your vehicle this should be discussed directly with them and presumably a resolution can be met. You may find it useful to speak to the Service Manager or General Manager at Wessex Garage in Newport as they will be able to discuss goodwill with you.
I can appreciate that this is not the answer that you were hoping for but If there is anything further that we can help you with, then please do not hesitate to contact our Customer Service Department on 0800 072 33 72.
Thank you again for getting in touch.
Regards
Jodie Haysman
Consultant
Renault Customer Service
https://www.renault.co.uk
Tel: 0800 072 33 72
Fax: 01923 895 101
customer.service@renault.co.uk
Subsequent to this cynical response,I have phoned the no. given and still after a very lengthy call have come up against a stubborn brick wall.
To say I am disgusted would be an understatement.
Dear Sir,
I am a driving instructor who has used Renault meganes since 1999.I now have the new style megane HV05OGN purchased March 2005.
Early July this year the car developed an exaggerated vibration on tickover when stationary and only when fully warm yet it disappeared when in reverse.
This was brought to the attention of my local Renault specialist,from whom the car was purchased,at the 36000 service 20/07/06.They were unable to verify the fault.
I continued teaching until my pupils started to question whether it was their fault the car was vibrating so badly.I therefore requested the dealer to reinvestigate the fault.They asked to have the car for a full day which was booked for 12/09/06 @ 40000 miles.
The car was given a fuel treatment which failed to solve the problem.
The dealer then requested another full day which was booked for 25/09/06 @ approx 40500 miles.I delivered the car to them fully warmed up this time because I was beginning to think they could find no fault ,since their feedback,to myself,was either non-existent or at best vague and only from the service assistants,never from the manager.
Another fuel treatment was administered and still failed to solve the problem.
The dealer then requested the car for 2 full consecutive days which was booked for 12 and 13/10/06 (a loom also needing replacement) @ 41850 miles.
Yet another fuel treatment and,sure enough,problem not resolved.
The dealer then requested another full day,and to receive the car cold, for a compression test.It was booked for 24/10/06 @ 42334 miles.
When I collected the car that evening I was told,by an assistant,it had been given another fuel treatment and that if this did not fix it then they would need it for a further 3 consecutive days in order to remove the cylinder head for deep investigation.The problem remained unsolved.
Bearing in mind that,without the car for a further 3 days meant yet more lost income,I searched the internet to quickly discover https://www.meganeownersclub.co.uk and to discover that what I was suffering was a known fault rectified by a replacement 'top engine mount'.At the most 1/2 a days work.
Saturday 4/11/06,in person,I spoke to the service assistant and one of the mechanics who was standing with her,the manager being unavailable,highlighting what I'd found on the internet and they both informed me that they had received notification from Renault concurring this finding.She told me she would inform the manager to call me on Monday. I received no response.So I phoned on Monday late pm. The assistant told me the manager would call me tomorrow.I received no response.So I phoned again and this time the manager came to the phone.He immediately acknowledged he had been informed of my visit and subsequent calls and that he had received notification from 'Renault' with regard to the 'top engine mount' back on the 16th October.But that the car was still needed for 3 days as it was not considered an 'engine mount' fault and that the compression test did show imperfection.I was never told this when I last collected the car!
The car was then booked in 14,15,16/11/06 with the engine cold @ 43487 miles.
On 10.30 Tues 14th a service assistant called me to say that yes the 'top engine mount' did need replacing but the part would not arrive till 15th. 2pm 15th I was called by an assistant to say the car was ready. By this time it is already too late to book work for the following day,in my line of business.
So,in effect,although the car was fixed in 6 1/2 days(totalling from it's first visit 12/09/06, from my point of view,it took the full 8 days of lost income.
I therefore requested to see the manager in the expectation of, at the very least, an apology and probably an offer of some kind of compensation. He informed me to contact yourselves the address being in the owners manual.
Hence this Email the address I found through the 'megane owners club' website.
I must point out that I love the car to drive and so do my pupils and,inspite of the catalogue of problems it and the service dept have given me,I would consider buying another if I could trust receiving a better 'after sales' service.In my trade we need empathy from the service dept as time off the road means loss of income.
The dealer is: West Sussex Motors Renault
Palatine Road
Goring-by-sea
Worthing
West Sussex BN12 6JH
Tel: 01903 244971
The managers name : Peter Fox
I look forward to a speedy and satisfactory response.
Yours Faithfully
Allan Banks
P.S I did a full day's work on Friday 17th and I am confident the vibration is now fixed.
And this is how they have treated a devout Renault customer who has bought 2 Meganes from new, though the previous car was a mark 1.
Dear Mr Banks.
Thank you for your E-mail.
I was disappointed to hear of the issues that you have been experiencing with your Renault Mégane. I can appreciate that this must have been be a very frustrating incident for you. I can assure you that we take all complaints seriously and your comments will be passed to the relevant department.
The majority of Renault dealers are autonomous businesses with a franchise to sell and repair Renault vehicles and as such, the internal running is outside of our jurisdiction. However, we train the dealer network, to ensure that they are aware of the different models and new technologies. Some dealers may have their own opinions on repair methods.
We rely on the Renault dealerships on the technical aspect of the business to diagnose the fault on your vehicle as we are not in a position to see the vehicles, if necessary they can contact Renault Technical for further assistance.
We provide all of our vehicles with a comprehensive 3 year manufacturers warranty. As we appreciate that not all of our vehicles are infallible this warranty will cover the repair costs if the fault is deemed to be a manufacturing defect.
I apologise for the issues that you have experienced with your vehicle and understand that this must be a very frustrating situation for you. As the vehicle is still under the manufacturers warranty we feel that we are fulfilling our obligation under the terms of your manufacturers warranty and are therefore not prepared to offer a gesture of goodwill on this occasion.
If you are not satisfied with the length of time the dealership took to successfully diagnose and repair your vehicle this should be discussed directly with them and presumably a resolution can be met. You may find it useful to speak to the Service Manager or General Manager at Wessex Garage in Newport as they will be able to discuss goodwill with you.
I can appreciate that this is not the answer that you were hoping for but If there is anything further that we can help you with, then please do not hesitate to contact our Customer Service Department on 0800 072 33 72.
Thank you again for getting in touch.
Regards
Jodie Haysman
Consultant
Renault Customer Service
https://www.renault.co.uk
Tel: 0800 072 33 72
Fax: 01923 895 101
customer.service@renault.co.uk
Subsequent to this cynical response,I have phoned the no. given and still after a very lengthy call have come up against a stubborn brick wall.
To say I am disgusted would be an understatement.
Love the car,however loads of technical probs!
strange vibes sorted plus result
BigAL here again:
After a lengthy letter to the 'Dealer Principal',at my local dealership, with all the Email communiques between myself and Renault UK I have,finally,had some customer satisfaction restored as my next service will be free.Incidentally I also sent a copy to 'Head of Customer Relations' at Renault UK and informed the dealership that I had done so.
Many many thanks to IANMW as I feel this problem may still be with me without your knowledge.
Cheers for now
BigAL
After a lengthy letter to the 'Dealer Principal',at my local dealership, with all the Email communiques between myself and Renault UK I have,finally,had some customer satisfaction restored as my next service will be free.Incidentally I also sent a copy to 'Head of Customer Relations' at Renault UK and informed the dealership that I had done so.
Many many thanks to IANMW as I feel this problem may still be with me without your knowledge.
Cheers for now
BigAL
Love the car,however loads of technical probs!
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IainMW
- F1 Driver
- Posts: 1549
- Joined: Thu Oct 20, 2005 5:48 pm
- Currently Drives:: Laguna III 2.0dCi 150 Dynamique Hatchback. Pearl Black, Panoramic Sunroof, Front & Rear Proximity Sensors, 17" Spider Alloys (with B****y expensive tyres on!)
- Location: In the Foot Hills of the Valley of the Pie Eaters!
Glad to hear you finally got a reasonable result.
I'm afraid the initial response from Renault is not uncommon, They are saying we only make the cars, we don't sell them, and because most dealers are franchises, it's the responsibility of the franchise to fix the problem, not ours!
What Renault UK should be doing is to ensure that franchise dealers are representing Renault to the best of their abilities, and if they don't then they loose the Renault franchise, simple as that, maybe then Renault customer satisfaction might start to improve?
I have always found smaller dealerships (not just Renault) offer much better customer service, it might be worth while finding one for future reference, even if it does mean traveling a little further.
Back to the original topic, I've got the vibes back again
Along with lots of engine noise and knocking. It goes back in next Wednesday, to find out why?
I'm afraid the initial response from Renault is not uncommon, They are saying we only make the cars, we don't sell them, and because most dealers are franchises, it's the responsibility of the franchise to fix the problem, not ours!
What Renault UK should be doing is to ensure that franchise dealers are representing Renault to the best of their abilities, and if they don't then they loose the Renault franchise, simple as that, maybe then Renault customer satisfaction might start to improve?
I have always found smaller dealerships (not just Renault) offer much better customer service, it might be worth while finding one for future reference, even if it does mean traveling a little further.
Back to the original topic, I've got the vibes back again
Along with lots of engine noise and knocking. It goes back in next Wednesday, to find out why?Make improvements, not excuses!
Laguna III 2.0dCi 150 Dynamique Hatch. Pearl Black, Panoramic Sunroof, Front & Rear Proximity Sensors, 17" Spider Alloys (with B****y expensive tyres fitted!)
Laguna III 2.0dCi 150 Dynamique Hatch. Pearl Black, Panoramic Sunroof, Front & Rear Proximity Sensors, 17" Spider Alloys (with B****y expensive tyres fitted!)
I have never heard of such utter crap in my life, dont tell me Arnold Clark ????? Take the car to another dealership , like Parks or Reg Vardy, someone else should be able to put you in the picture as to why this has happened and hopfully fix it for you .
A computer once beat me at chess, but it was no match for me at kick boxing.
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IainMW
- F1 Driver
- Posts: 1549
- Joined: Thu Oct 20, 2005 5:48 pm
- Currently Drives:: Laguna III 2.0dCi 150 Dynamique Hatchback. Pearl Black, Panoramic Sunroof, Front & Rear Proximity Sensors, 17" Spider Alloys (with B****y expensive tyres on!)
- Location: In the Foot Hills of the Valley of the Pie Eaters!
-
IainMW
- F1 Driver
- Posts: 1549
- Joined: Thu Oct 20, 2005 5:48 pm
- Currently Drives:: Laguna III 2.0dCi 150 Dynamique Hatchback. Pearl Black, Panoramic Sunroof, Front & Rear Proximity Sensors, 17" Spider Alloys (with B****y expensive tyres on!)
- Location: In the Foot Hills of the Valley of the Pie Eaters!
-
IainMW
- F1 Driver
- Posts: 1549
- Joined: Thu Oct 20, 2005 5:48 pm
- Currently Drives:: Laguna III 2.0dCi 150 Dynamique Hatchback. Pearl Black, Panoramic Sunroof, Front & Rear Proximity Sensors, 17" Spider Alloys (with B****y expensive tyres on!)
- Location: In the Foot Hills of the Valley of the Pie Eaters!
Well after a lot of trips to and from my dealer, poking, proding, adjusting and checking, I'm vibe free (well the Megane is)
Yesterday the Engine stabiliser bar/bracket was replaced along with the engine mount on the gearbox.
The dashboard is now back in focus when the car is ticking over and I have'nt lost any fillings this morning
Yesterday the Engine stabiliser bar/bracket was replaced along with the engine mount on the gearbox.
The dashboard is now back in focus when the car is ticking over and I have'nt lost any fillings this morning
Make improvements, not excuses!
Laguna III 2.0dCi 150 Dynamique Hatch. Pearl Black, Panoramic Sunroof, Front & Rear Proximity Sensors, 17" Spider Alloys (with B****y expensive tyres fitted!)
Laguna III 2.0dCi 150 Dynamique Hatch. Pearl Black, Panoramic Sunroof, Front & Rear Proximity Sensors, 17" Spider Alloys (with B****y expensive tyres fitted!)
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