engine mount

[chris2008]

brought my megane from arnold clark a month ago and had nothink but trouble its been to renault to find faults and they found that engine mount had collapsed and arnold clark had the car back to check it and they are saying its fine, so it went back to renault to be checked again and they said it is defo collapsed, so arnold clark told me today they are gonna get there mechanic to look at it and see if its a fault,

my problem is im sure they are gonna say its not covered by warrenty or the mount is fine,

what would you guys do because if i wanted to do what i want to do they will have to call the police

cars a
megane 1.5dci 100bhp expression 05 plate (july)

[Busy_Man]

Get Renault to fill out a written report stating engine mount collapsed, and the damage this can cause etc. Take that to the suppling dealer and demand it's rectified under warranty - engine mounts should be covered.

Quote sales of goods act, must be fit for purpose etc. If the still argue the toss, take it to trading standards for them to deal.

[mgodden1989]

i had numerous problems wen i purchased my megane. dealer did not want to know. if it comes to it, write them a letter, remaining as "professional" as possible, include all paper work including written quotes. as mentioned above, bring the sale of goods act into it, and say that if you do not recieve a satisfactory response within a set time, i think i said up to 2 weeks, then say you will be passing all information to trading standards etc, and threaten with report to watchdog. worked for me eventually. sent first letter and was ignored, 2 weeks later sent exactly same letter by fax and again by post. had reply within 2 days of them recieving fax, they agreed to do what i said in the letter. just keep pushin em so they can't try and get out of it!

[chris2008]

update,


ive contacted trading standards and they have told me to do that about a letter with sales of goods act, 2 hours ago i just picked car up from arnold clark because they took it to the dealer for some work the dealer have again said the engine mount has collapsed so thats 2 reports i have to say this, i went in the directors offic and argueed this and they are saying are machanic cant find a fault, so i phoned renault up and said can you send me the 2nd report they replyed they souldnt do this because arnold clark was the customer, so i thought ok , and then i said im getting trading stadards involved then the strory changed the bloke said we know the engine mount is faulty so ill speak to the service manager at arnold clark and arguee your case ( what does he think ive been doing the past hour)

HOW LONG ARE ENGINE MOUNTS MENT TO LAST? the cars only 3 years old with 30k on clock

[chris2008]

another updat just had phone call from renault the arnold clark sevice manager is busy and the general manager is in a meeting, even renaults manager have tryed phoneing them ,m so some ones got somat to hide aint they,

[chris2008]

do you guys think this is ok





Dear John Thompsett,

Sale of Goods Act 1979: If consumers discover that products do not meet these requirements they can reject them and ask for their money back providing they do so quickly. Alternatively, they can request a repair or replacement or claim compensation. Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety

On 12th September 2008 I part exchanged my Mini One for a Renault Megane registration ‘EX** ***’ from Arnold Clark (West Bromwich) which is not of a satisfactory quality.

The problems are:

1. Offside engine mount collapsed.
2. 5th gear sticking when disengaging.
3. Noisy rotary switch.

I made a formal complaint to you (John Thompsett) on 30th October 2008 as I had received a diagnostic report from the Renault Wolverhampton Dealership which confirmed that the items listed above are faulty.

Please respond to my complaint within 14 days from receipt of this letter.


Yours faithfully


Mr. C M Thompson

[mgodden1989]

Chris,

letter is ok and to the point, is stating exactly what you are requesting. One thing i wouldn't do is go straight in for the Sale of Goods Act. I have pasted the letter i sent when i had issues with my car within the 1st week of ownership. if you wish then please do use anything from the letter which maybe of some help to you. i had en equally difficult case to fight due to not havin been sold a warranty for the car, i was therefore requesting compensation rather than persuading them to repair the car for me.

Letter to dealership:



Dear Sir or Madam:
Re: Renault Megane 1.6 16v VVT Dynamique – Registration EX** ***

I purchased the above car from you on the 19th January 2008 at a cost of £*,*** via ***** ****.

However since owning the car, the following defects occurred on the 3 day of ownership.

Several warning lights came up on the dashboard while driving the car. (See below)

1. Oil Pressure light
2. Fume Filler System
3. ESP/ ASR System
4. ESP/ASR System fault

I was contemplating on bringing the car back to you but as it was running incorrectly, and not ticking over properly, I therefore decided to book the car into a local garage. They found the following problems by carrying out a diagnostic code read that 2 of the 4 coil packs had failed.
While the car was in the garage I asked for a full service to be carried out on the car as looking at the service record it was due, this was pointed out to the salesman who basically said it was going to be down to me to get the car serviced.

The garage contacted me to inform me that the front tyres were below the legal requirements; the tyres in question were pointed out to the salesman when I came to look at the car; I was informed that they had passed the MOT test which I was assured was carried out in your workshop at the beginning of January this year. After looking the certificate there were no advisory notes of any items which may have caused the vehicle to fail the MOT.
The distance the car had travelled since the MOT and the tyres being changed was less than 100 miles. This had lead me to believe that the tyres were not checked during the test, or the mechanic did not check them properly, as it is not possible for a standard tyre to wear this quickly under usual driving conditions.

I am aware that no warranty was sold with the car, although I am now led to believe that it is common practise for the sale of cars, no matter the age or type of the vehicle (except for private sale).
In total including a full service on the car (which I accept needed to be carried out), the charges for getting the car back on the road came to around £465 (a copy of the invoice is attached). On the invoice, it is also noted the points which should be covered under the warranty. The items and their prices are as follows:

- 2 new coil packs @ £34.84 x 2 = £69.68
- Diagnostic code read @ £40.00 x 1 = £40.00
- 2 new rear tyres (including valve and balancing) @ £45.00 x 2 = £90.00

Total of £199.68

All of the works carried out on the car were completed by a reliable and trustworthy garage. I chose not to return the car to yourself for a couple of reasons, firstly, I was not happy with the customer service received, secondly, I required the car back on the road as soon as possible after the problems occurred, and as stated at the beginning of the letter the car wasn't in a condition to be driven. It also said in the handbook that if these warning lights came on I was to stop driving the car and call a garage for assistance. Also it was not in my interest to be left waiting around, not knowing when the vehicle was going to back on the road.

The Sale of Goods Act 1979 (as amended) requires all goods supplied to be of satisfactory quality i.e. free from defects. I am therefore requesting that you contribute towards the charge of getting the car back on the road, within 14 days of receipt of this letter. I am acting on advise from Consumer Direct, if I do not receive a satisfactory reply within this time, I will be seeking to make a formal complaint to Trading Standards to be investigated on my behalf.

I look forward to hearing from you to make suitable arrangements.

Yours sincerely,


Mark Godden



Enclosed:

Copy of Invoice dated 23.01.2008 – all works carried out totalling £468.78
Copy of MOT Test certificated dated 04.01.2008 – carried out onsite at ****** ******
Copy of Used Vehicle Sales order dated 12.01.2008
Copy of Used Vehicle Invoice dated 19.01.2008
Copy of email dated 28.01.2008 – advise received from Consumer Direct following email enquiry



I hope this is ok for you Chris, i still have the documentation and information sheets consumer direct gave to me when i requested help! If you want these then let me know and i can email them to you.

Mark

[chris2008]

thanks mark thats very help full ill drop you an email with my email address thanks very much

[chris2008]

this is the letter i put


John Thompsett
Arnold Clark
Motor Village
Millennium Park
New Swan Lane
West Bromwich
B70 0NR

Dear John Thompsett,

Sale of Goods Act 1979: If consumers discover that products do not meet these requirements they can reject them and ask for their money back providing they do so quickly. Alternatively, they can request a repair or replacement or claim compensation. Aspects of quality include: fitness for purpose, freedom from minor defects, appearance and finish, also a reasonable condition at the time of sale and stay like that for a "reasonable" length of time”

On 12th September 2008 I part exchanged my Mini One for a Renault Megane registration ‘EX** ***’ from Arnold Clark (West Bromwich), at a value of £5925, which I have found NOT to be of satisfactory quality

The Faults:

1. Offside engine mount collapsed.
2. 5th gear sticking when disengaging.
3. Noisy rotary switch.
4. Rear brake pads 90% warn

I made a formal complaint to you (John Thompsett) on 30th October 2008 and wasn’t happy with the outcome, I had received a diagnostic report (copies enclosed) from the Renault Wolverhampton Dealership which confirmed that the items listed above are faulty,

I am therefore requesting that you rectify the about faults listed.

Please respond to my complaint within 14 days from receipt of this letter. I am acting on advice from Consumer Direct, as I gave Arnold Clark numerous times to put the above faults right. If I do not receive a satisfactory reply within this time, I will be seeking to make a formal complaint to Trading Standards to be investigated on my behalf



Yours faithfully
Mr. C M Thompson

[lucydci]

Have a few issues with my 1.5dci. Bought it from a main dealer (ford) in September. Have had new front strut top mounts, engine mount and wheel bearing done so far. The car is back in to Renault tomorrow to have a new steering column and a bearing / engine noise investigated. The garage have not confirmed that the work will be done FOC but as far as i am concerned the car should have had these bits done before it was sold.

[chris2008]

i had a phone call yesterday from arnold clark saying they will repair the faults, so what a result, gonna get its checked over by a renault garage tho after the works been completed

[mgodden1989]

glad to hear they have finally budged! perisistancy does pay off in the long run!

[mgodden1989]

chris,

any news??? is the car fixed and running well now???

[chris2008]

chris,

any news??? is the car fixed and running well now???

hi sorry only 6 months late lol yes all works been done but ive got another problem now, arnold clark stated that my car was fitted with an alarm, but renault have told me my model dont have an alarm, so im trying to sort that out now